Predictive maintenance
Error-code and battery-cycle telemetry on networked CADD / Medfusion fleets flags likely faults 7–14 days ahead of unplanned downtime.
CONNECTED SERVICE
Predictive uptime for infusion and airway installed bases.
Smiths Medical service programs combine telemetry-ready pump diagnostics, field engineer coverage and cybersecurity-aware software change control so ICU and pharmacy teams can plan patches instead of reacting to unplanned downtime.
SIX SERVICE PILLARS
Horizontal lanes biomedical and pharmacy teams can staff against.
Remote software update
OTA and controlled USB update packages follow IEC 62304 lifecycle traceability with rollback notes retained in the DHF.
Cybersecurity monitoring
SBOM scanning and NIST CSF-aligned response windows for networked infusion platforms under FDA Premarket Cybersecurity Guidance 2023.
EMR / HL7 library assist
Drug-library and observation mapping support for Epic / Cerner pharmacy workflows without inventing unsupported middleware claims.
Workflow optimization
KPI views for pump alarm burden, airway kit turnaround and Level 1 warmer readiness across OR and ICU campuses.
End-of-life migration
Device sunset playbooks, UDI deregistration support and data lineage transfer when platforms reach service limit.
INSTALLED-BASE IMPACT
Operational metrics from connected service cohorts.
7–14dTypical lead time from predictive fault signature to planned maintenance window on networked CADD / Medfusion fleets
IEC 62304Software lifecycle controls for remote and USB update packages, with rollback notes retained in the design history file (DHF)
SBOMSoftware bill of materials review before broad EMR connection on networked infusion platforms
MTTRMean-time-to-repair and loaner baselines scoped by region during service contracting—not a universal uptime guarantee
Service metrics are program- and market-specific. Confirm current coverage, mean time between failures (MTBF) / mean time to repair (MTTR) targets and cybersecurity patch windows in the regional service agreement.
